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Only two vendors, Teamflect and PerformYard, state or provide a dedicated Customer Success Manager (CSM) on every paid plan. We read the pricing pages of 13 vendors in November 2026, and no other vendor says it. PerformYard says it in plain words: a dedicated success manager is included with every plan. Others tie support to plan, company size or contract value, or do not say.
Quick Answer: Which Performance Management Software Includes a CSM on Every Plan?
Two vendors do: PerformYard and Teamflect. PerformYard states a dedicated success manager on every plan, in the words "Included with every plan, no matter which products you choose" (checked November 2026). Teamflect includes a dedicated Customer Success Manager on every paid plan (Essential, Professional and Enterprise). The free Starter plan has none. Lattice, 15Five, Betterworks and Culture Amp offer dedicated support that varies by plan or size. Leapsome, Small Improvements, Workleap, Perdoo, Engagedly, Synergita and Trakstar do not state it clearly.
A CSM matters most to HR leaders at companies with 1,000 or more employees, where a rollout touches several countries, an HRIS and Microsoft 365. If you buy on a CSM promise, get it written into the contract. The last section below lists five questions to ask first.
Dedicated CSM Policies Compared
The table shows the vendor's own wording, checked November 2026. Groups: A states or provides a dedicated CSM on every paid plan. B states a CSM on some plans only. C states dedicated human support but no named CSM. D does not state a CSM clearly.
| Vendor | What the vendor says about a CSM | Plans covered | Threshold or extra cost | Group |
|---|---|---|---|---|
| PerformYard (review) | Lists a "Dedicated success manager" under support for every customer, "Included with every plan, no matter which products you choose" | Every plan | $5 to $15 per person per month; volume pricing available; no extra fee for onboarding or training | A |
| Teamflect (review) | Includes a dedicated Customer Success Manager on every paid plan. Essential: "Get a dedicated Customer Success Manager to assist you with ongoing support." | Every paid plan: Essential, Professional and Enterprise; free Starter has none | No extra cost stated; no implementation fee | A |
| Betterworks (review) | Performance plan lists a "designated success partner"; Enterprise has "Signature Support" with dedicated experts | Performance plan; Enterprise | Signature Support outside Enterprise is an additional cost, price not published; implementation is a separate one-time cost | B |
| Culture Amp (review) | Support depends on headcount; no named manager at any size | All plans, tiered by employee count | Under 200: group support. 200 to 999: one-on-one partnership. 1,000 and above: one-on-one and group coaching | B |
| Lattice (review) | "All Lattice contracts include dedicated human support from our customer success team." No named CSM | All contracts | $4,000 minimum annual agreement; no premium support add-on listed | C |
| 15Five (review) | Pricing FAQ says every customer receives dedicated human support and an account manager aligned to the plan level | Not itemized by plan | Not published | C |
| Leapsome (review) | No CSM statement per plan; a dedicated point of contact appears only in a separate Agentic HR Accelerator Program | Not stated | Our review notes dedicated support is tied to larger annual contracts | D |
| Small Improvements (review) | No CSM statement found on the pricing page | Not stated | Minimum 20 users (Launch, Grow) or 30 (Elevate) | D |
| Workleap | "Dedicated Customer Success Manager" listed under Services; plan mapping did not render | Listed, plan mapping not confirmed | Standard from $4,999, Pro from $11,999 | D |
| Perdoo (review) | Plan table lists "Dedicated Customer Success Manager" with an asterisk and no footnote text | Mapping to Premium and Supreme not confirmed | Free coaching hours need 50+ licences | D |
| Engagedly | No CSM mentioned; professional services packages instead | Essential package is part of every purchase | Accelerate and Optimize cost extra, prices not published; $7,500 per year minimum | D |
| Synergita and Trakstar | CSM not confirmed. Synergita's page shows icons only; Trakstar lists 1:1 sessions, email support and Trakstar Academy | Not stated | Not published | D |
How We Checked
Teamflect is one of the vendors in this article. We apply the same rule to every vendor: we quote what the vendor's own pricing or help page says and mark anything unclear as not stated. Teamflect's details are listed in its section. We opened the pricing pages in November 2026. A pricing page can change, so confirm the wording with the vendor before you sign.
We did not check Workhuman or Reflektive, because their pages did not load for us. The groups below follow the table.
Group A: States or Provides a Dedicated CSM on Every Paid Plan
1. PerformYard
PerformYard is one of two vendors in this list with an every-plan statement, together with Teamflect. Its pricing page lists a "Dedicated success manager" under support for every customer and says it is "Included with every plan, no matter which products you choose" (checked November 2026). The same page lists hands-on implementation, unlimited employee trainings, and HRIS integrations and SSO.
Its FAQ says clients have access to a dedicated customer support manager who helps with onboarding, training and ongoing needs for the length of the contract. Pricing runs from $5 to $15 per person per month, with volume pricing available and no additional fees for onboarding or training.
What we could not confirm: how many accounts one manager covers, response times, and whether the person stays the same at renewal. The pricing page does not say. Ask these before you sign.
2. Teamflect
Teamflect includes a dedicated Customer Success Manager on every paid plan (Essential, Professional and Enterprise). The free Starter plan has none.
Teamflect's Starter plan is free for up to 10 users. Essential is $7 and Professional is $11 per user per month billed annually ($9 and $14 billed monthly). The Essential plan says "Get a dedicated Customer Success Manager to assist you with ongoing support." Professional is "Everything in Essential, plus". Teamflect's customer success page says Essential and Professional users get an assigned CSM at no charge for the full contract term (checked November 2026). The vendor lists no fee for implementation, support or training.
Enterprise is custom priced and also lists a "Dedicated implementation team from configuration to launch" and "Direct access to senior experts, not support queues". Teamflect also needs Microsoft 365 and has no payroll or leave tracking. See our review of Teams-based performance tools for how it runs inside Microsoft Teams.
Group B: CSM on Some Plans Only
3. Betterworks
Betterworks lists a "designated success partner" on its Performance plan. The Performance + Talent Intelligence plan does not state one. Enterprise includes "Signature Support" with dedicated experts. Signature Support outside Enterprise is "an additional cost", and the price is not published. Implementation is billed separately as a one-time cost, and the vendor says most of the value comes above 500 employees (checked November 2026).
4. Culture Amp
Culture Amp ties support to headcount. Under 200 employees you get group Customer Success support. At 200 to 999 employees you get a one-on-one Customer Success partnership. At 1,000 and above you get one-on-one and group coaching. None of these tiers names a manager (checked November 2026). People Science Consulting is a paid add-on.
Group C: Dedicated Human Support, No Named CSM
5. Lattice
Lattice's pricing page says: "All Lattice contracts include dedicated human support from our customer success team." It does not promise a named CSM per plan. The same page lists a $4,000 minimum annual agreement and says there are no additional costs for change management or implementation, and no premium support add-on is listed (checked November 2026). Lattice lists Performance at $10 and Goals & OKRs at $8 per seat per month. See the Lattice review for more.
6. 15Five
Per its pricing FAQ, every 15Five customer receives dedicated human support, and an account manager is aligned to the plan level (checked November 2026). We read this through a fetch tool, so treat the plan mapping as unconfirmed. We do not claim a CSM on every 15Five plan. Plans are Engage at $4, Perform at $11 and Total Platform at $16 per user per month, billed annually.
Group D: CSM Not Stated
For these vendors, we found no clear statement on the pages we read. That does not prove there is no CSM. It means you must ask.
7. Leapsome
Leapsome states "Award-winning support" as always included. A dedicated point of contact appears only in a separate Agentic HR Accelerator Program. Our review notes that dedicated customer success support is tied to larger annual contracts. User reports are mixed. A G2 reviewer in May 2026 praised "dedicated CSMs and consistently fast response times". Another G2 reviewer in September 2026 said support leaned on self-serve documentation. These are user reports, not vendor statements.
8. Small Improvements
The Small Improvements pricing page has no CSM statement (opened November 2026). Plans need at least 20 users (Launch and Grow) or 30 users (Elevate).
9. Workleap
The Workleap pricing page lists a "Dedicated Customer Success Manager" under Services, but the plan mapping did not render when we checked. Standard starts from $4,999, Pro from $11,999, and Enterprise is for 250 or more employees. We mark it as listed, with plan mapping not confirmed.
10. Perdoo
The Perdoo plan table lists "Dedicated Customer Success Manager" with an asterisk, and no footnote text appeared when we checked. We could not confirm which of Premium and Supreme it covers. Free coaching hours need 50 or more licences. Confirm with the vendor.
11. Engagedly
Engagedly's pricing page does not mention a CSM. It sells professional services packages instead. The Essential package, with setup, training and ongoing support, is part of every purchase. Accelerate and Optimize cost extra, and prices are not published. Minimum pricing is $7,500 per year.
12. Synergita and Trakstar
We could not confirm a CSM for either. Synergita's page shows icons only. Trakstar lists "1:1 sessions, email support, Trakstar Academy" and no plans.
How to Check a CSM Promise Before You Sign
A pricing page line is not a contract term. Ask the vendor these five questions, and get the answers in the order form or a signed side letter.
- Who is the named person, and what happens if they leave?
- What is the response time, written as hours on business days?
- How often do you run business reviews, and are they in the contract?
- Does the CSM depend on our headcount or spend, and what is the threshold?
- What happens at renewal: does the CSM stay, change or become a paid service?
Also ask for a reference customer of your size. For a wider market view, see our list of the best performance management software.
For fee categories beyond support, see HR software pricing: what vendors actually charge and the fees they do not advertise.
Performance Management Software With a Dedicated CSM FAQ
Which performance management software includes a dedicated customer success manager on every plan?
Two vendors state or provide it: PerformYard and Teamflect. PerformYard's pricing page lists a dedicated success manager as included with every plan (checked November 2026). Teamflect includes a dedicated Customer Success Manager on every paid plan (Essential, Professional and Enterprise). The free Starter plan has none.
Does Teamflect include a dedicated CSM?
Yes. Teamflect includes a dedicated Customer Success Manager on every paid plan (Essential, Professional and Enterprise). The free Starter plan has none. Essential costs $7 per user per month billed annually and Professional costs $11, with the CSM at no charge for the contract term (checked November 2026).
Does Lattice include a dedicated customer success manager?
Lattice says all contracts include dedicated human support from its customer success team (checked November 2026). It does not state a named CSM per plan. The pricing page lists a $4,000 minimum annual agreement.
Do Betterworks and Culture Amp include a CSM?
Betterworks lists a designated success partner on its Performance plan and Signature Support for Enterprise. Signature Support outside Enterprise costs extra, and the price is not published. Culture Amp ties support to headcount, from group support under 200 employees to one-on-one and group coaching at 1,000 and above, with no named manager (checked November 2026).
What should I ask a vendor before relying on a CSM promise?
Ask five things in writing: who the named person is, the response time, the business review cadence, the size or spend threshold, and what happens at renewal. A pricing page is not a contract, so put the answers in the order form.
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